Christine Bath
Design + Research
menu

Christine Bath

Currently living it up in Malden, MA

Hello:

I am designer who uses her powers for good. Specifically, I’m a user researcher, experience designer, pattern librarian, friend of the front-end, full-stack adventurer, and cat connoisseur.

Jump to Work, Toolkit, or Education.

Work:

Commonwealth of Massachusetts

Senior Designer May 2017 - Now

  • Lead design exercises and user research projects to build a better Mass.gov.
  • Conduct field research, moderate user interviews, coordinate usability testing and interview stakeholders to understand constituent and customer needs.
  • Define and communicate site functionality with sketches, wireframes and high-fidelity mockups.
  • Contribute components and interactions to the Mayflower pattern library.
  • Cultivate and engage the Mass.gov user panel of 500+ volunteer testers.
  • Organize and lead design critiques for designers across projects.
  • Scope, schedule and spec design work with project managers.
  • Design lead for long form informational and legal content.
  • Design and research lead for the Real ID decision tree in partnership with the Registry of Motor Vehicles.
  • Research the needs and navigation patterns of Mass.gov’s high frequency power users in legal, financial and research fields.
  • Coordinate and execute a research sprint to clarify how state and municipal employees use Mass.gov during their work.

Cogo Labs

Design Director Aug 2016 - Mar 2017

Lead UI Designer Jun 2014 - Aug 2016

Designer / Developer Jan 2013 - Jun 2014

  • Lead the design team. Managed 4 designers and design contractors / freelance copywriters.
  • Scoped, prioritized and slated design requests across the incubator.
  • Coordinated design sprints and product brainstorming sessions.
  • Wrote and promoted a user testing wiki for designers and product managers on howto recruit participants, interview effectively and use the results to find meaningful iterations.
  • Designed, implemented, tracked and reported on A/B tests for different designs, language and experience flows.
  • Built a component-based theming system in React and CSS for a site builder product.
  • Design lead for the redesign of Cogolabs.com and Uplift Financial.
  • Worked with stakeholders to design a data navigation tool and profile builder.
  • Design branding, sites, emails + marketing materials for incubating teams.
  • Committed HTML/CSS/JS code to various new and redesign projects.

Forrester Research

Data Advisor Jul 2011 - Jan 2013

Associate Data Advisor Mar 2010 - Jul 2011

  • Analyzed consumer insights and trends across 40+ survey datasets and provided on-demand querying and analysis forTechnographics clients.
  • Senior advisorfor healthcare clients: Aetna, BCBSA, UnitedHealthcare, Mayo Clinic, CVS/Caremark, Cleveland Clinic.
  • Designed and prototyped a customizable data dashboard product. This became a new product offering for the team.
  • Participated in survey design exercises with survey managers and customers.
  • Developed an on-boarding program in partnership with a senior advisor that increased new client renewal rate from 56% to 76%.

Boston Municipal Research Bureau

Research Associate Jun 2008 - Mar 2010

  • Monitored city + state policy decisions for their impact on the City of Boston.
  • Co-authored a 90-page report on the municipal funding of pension benefits.
  • Attended and observed city council, school board, retirement board and committee hearings.
  • Analyzed workforce trends, school quality metrics, city spending and budget proposals.
  • Wrote Bureau reports, testimonies + briefing notes.

Toolkit:

Design

Sketch, Illustrator, Photoshop, Balsamiq, InVision, atomic design / pattern lab, pen and paper

Research

Optimal Workshop, Validately, Crazy Egg, user recruitment, interview guides, survey design, remote and in-person interviews, unmoderated test design

Code

HTML, Pug /Jinja, CSS, Sass/Stylus, Javascript, JQuery, Python, Git, Postgres, MySQL

Frameworks

Node.js, React, Express.js, Flask, Drupal

Email

Hand Coding, Responsive Email, Litmus, Email on Acid

Edu:

Center for Digital Imaging Arts, 2012

Web + Graphic Design Certificate

Boston University, 2008

B.A. Political Science, Public Policy
B.S. Communication Studies